FAQ
General Information
Who is All West Training?
All West Training is a Western Australian Registered Training Organisation (RTO) specialising in construction, mining, and safety training. We are a family-owned business with over 30 years of industry experience, focused on providing thorough, hands-on training rather than “tick-and-flick” courses.
Where is the training located?
Our primary training facility is located at the Busselton Trade Training Centre on Simon Street, Busselton, WA 6280. We also specialise in on-site training and can travel to your workplace or facility to deliver customised training on your specific equipment.
What are your opening hours?
We are open Monday to Friday, 8:00 am – 5:00 pm. Training times for specific courses will be confirmed upon booking.
How do I contact you?
Email: bob@allwesttraining.com.au
Phone: 0417 991 913
Address: Busselton Trade Training Centre, Simon Street, Busselton, WA 6280
Booking & Course Types
How do I book a course?
Individuals: Contact us via email or phone to arrange a consultation or booking time.
Groups/Corporate: Call or email us to discuss group rates and schedule dates that suit your operations.
Assessment Only: These can often be purchased online followed by a 4-step email process to finalize your assessment.
What is the difference between "Beginner", "Refresher", and "Assessment Only"?
Beginner Course: Designed for those with little to no experience. Includes full theory and practical training followed by assessment. (Longer duration).
Refresher Course: For operators who currently hold a qualification (or have held one recently) and need to update their skills and recertify. (Shorter duration).
Assessment Only: Strictly for experienced operators who are already competent and only require the formal assessment to gain certification. Note: You must provide evidence of prior experience/training.
Do you offer On-Site Training?
Yes. We can come to you! On-site training allows your staff to learn on the specific equipment they use daily. We offer flexible scheduling (including different days of the week) to minimise disruption to your operations.
Student Requirements
What do I need to bring to training?
Valid Photo ID: Passport, Australian Driver’s Licence, or Proof of Age card.
USI (Unique Student Identifier): Mandatory for all Nationally Recognised Training. Create or find your USI here.
Appropriate Footwear: Enclosed shoes (steel caps preferred for machinery courses).
Proof of Residency: You must provide proof you reside in WA (e.g., utility bill or WA Driver’s Licence).
What PPE is provided?
We provide most safety gear, including hard hats, high-vis vests, and harnesses where required. You must bring your own enclosed footwear.
Are there English language requirements?
Yes. All assessments are conducted in English. You must have a conversational level of English to:
Read and interpret safety signs and procedures.
Understand verbal instructions.
Write simple notes/complete forms.
Note: Translators are not permitted during assessments.
Certification & Licensing
When will I receive my certificate?
Statement of Attainment: Emailed within 3–7 business days of successful completion.
Wallet Cards: A physical plastic wallet card is mailed to you after completion (included in your course fee).
How do I get my High Risk Work Licence (Forklift / EWP)?
Pass the course with All West Training.
Receive your Statement of Attainment and Notice of Assessment from us (3–7 days).
Submit your application and fee to WorkSafe WA online or via post within 60 days.
WorkSafe WA will mail your official High Risk Work Licence card to you directly.
Is my training Nationally Recognised?
Yes. All our major courses (Forklift, Working at Heights, Confined Spaces, 4WD, etc.) deliver Nationally Recognised Units of Competency valid throughout Australia.
Payment & Policies
What payment methods do you accept?
We accept major credit cards and direct transfers. Payment details will be provided at the time of booking.
What is your refund/cancellation policy?
Course fees are generally non-refundable after payment is made. If you cannot attend, please contact us immediately to discuss potential rescheduling, though this is at the discretion of All West Training.
What happens if I fail the assessment?
If you are deemed “Not Yet Competent,” you may need to re-enrol and pay associated fees to re-sit the assessment. We strive to provide high-quality training to ensure you are well-prepared before assessment begins.
Still have questions?
Contact Bob directly at bob@allwesttraining.com.au or call 0417 991 913.