Privacy Policy

Why we collect your personal information

As a Registered Training Organisation (RTO), All West Training collects your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us, including Assessment Only services. If you do not provide us with the personal information required, we will be unable to process your enrolment application or Assessment Only purchase.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you as a student, process your enrolment, verify your identity, issue relevant certifications, and comply with our obligations as an RTO. This includes:

• Processing traditional course enrolments and assessments
• Managing Assessment Only applications and documentation
• Verifying training history with third-party organizations
• Issuing Statements of Attainment and certifications
• Maintaining compliance with VET regulatory requirements

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority, where applicable.

For Assessment Only services, we may also disclose your information to your original training organization for verification purposes as part of the Third Party Declaration process.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include:

• Populating authenticated VET transcripts
• Administration of VET
• Facilitation of statistics and research relating to education, including surveys and data linkage
• Understanding the VET market

The NCVER is authorised to disclose information to:

• The Australian Government Department of Education, Skills and Employment (DESE)
• Commonwealth authorities
• State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators

This disclosure enables:

• Administration of VET, including program administration, regulation, monitoring and evaluation
• Facilitation of statistics and research relating to education, including surveys and data linkage
• Understanding how the VET market operates, for policy, workforce planning and consumer information

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy. All West Training can provide a hard copy of this on request.

Assessment Only specific information handling

For Assessment Only services, additional information handling may include:

• Sharing your details with your original training organization for Third Party Declaration completion
• Storing and processing theory assessment responses
• Maintaining records of your training verification documentation
• Processing student declarations and enrollment forms

All Assessment Only information is handled with the same privacy protections as our standard VET services.

Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Contact information

At any time, you may contact All West Training to:

• Request access to your personal information
• Correct your personal information
• Make a complaint about how your personal information has been handled
• Ask a question about this Privacy Notice

All West Training Contact Details:

Email: bob@allwesttraining.com.au

For information on how All West Training collects, uses and discloses your personal information generally, including how you can make a complaint about a breach of privacy, please contact us directly. All West Training retains a record of personal information about all individuals with whom we undertake any form of business activity and we must collect, hold, use and disclose student information as required for enrollment, training delivery, Assessment Only services, and certification purposes.